Understanding Product Support

Understanding the Product Support Tool

The Product Support Tool is an AI-first chat platform that can forward customers' questions to a member of the support team if the chat does not result in an immediate resolution. It’s built directly into GiveGab Enterprise and gives customers a fast, self-service way to get answers to product questions, navigate platform features, and connect with the Bonterra support team, all without leaving their current workflow.

Product Support Tool Overview

The Product Support Tool is available directly within the GiveGabExperience platform through the in-app chat widget.

After logging in, you will see the product support widget appear on the bottom your screen,simply click the icon to launch the tool to start a conversation. No separate login or external window is required.

The Product Support Tool draws on Bonterra's product help center to answer your questions. The tool is built for product-related questions rather than technical error troubleshooting (which should be sent to support via email or by logging a ticket), though additional capabilities may be added over time.

When the AI assistant cannot resolve your question, you can send a request to the support team which will be answered via email.

You can also visit the Bonterra support portal to submit requests and review your open or past tickets.

To view your requests, navigate to the support portal, click ‘Sign Up’ or log in with your credentials if you’ve already logged in before.

Not what you're looking for? Navigate back to the GiveGab Experience Support Homepage,