Cybersource Decline Codes

Notice: Effective May 2025, this will no longer be a supported payment gateway for GiveGab Enterprise. We recommend moving to a supported gateway prior to that date so as not to interrupt transactions.

If your organization utilizing a Cybersource payment gateway to process donations, it may be helpful to understand the gateway's decline codes so you can assist any donors having issues when attempting to give.  

Typically, the result message will provide some insight as to why a donor's card was declined, like a CVV Mismatch or Invalid Expiration Date.
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To see the Decline Code associated with the result message, you will first need to go to the Donation Details page for that donor. Then scroll down to "Associated Transactions" and click on the transaction code:

That will bring you to the Transactions Details page. At the bottom of the Transaction Details section, there is a dropdown you can click for Gateway Information:

When you click on it, the details provided by the gateway are displayed. The decline code is listed next to "ReasonCode." Using Cybersources's documentation, Reason Code 203 means: General decline of the card. No other information provided by the issuing bank. Request a different card or other form of payment:

In this instance, the donor will need to reach out to their card issuing bank to figure out why they declined the card or utilize a different form of payment.

If the result message is not clear, or you want additional information about the decline, you can follow the above steps to see the Reason/Decline Code and match it to Cybersource's response code document.

Reason Codes URL: https://developer.cybersource.com/library/documentation/dev_guides/Secure_Acceptance_Hosted_Checkout/html/Topics/Reason_Codes.htm

If you have any questions about Cybersource Reason Codes or why a transaction failed, please reach out to our team at [e-mail].
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