Engage Error Codes

Below you will find a list of common Engage Error Codes. If you encounter an error not included in this list or need further assistance please contact the Penelope Support Team.

Error Code	Result	Description
-1	RESULT_GENERAL_FAILURE	Please contact the Penelope Support Team for assistance.
-3	RESULT_NO_EMAIL_ADDRESS	The email field for the worker associated with the Client Task is empty.
-4	RESULT_PIN_NOT_RECOGNIZED	The pin value following the Engage link is not recognized. This error is typically caused when a user attempts to submit a Document from the same pin twice. The error is also caused when a user attempts to access the Engage URL without a pin.
-8	RESULT_PIN_EXPIRED	The Document or Checklist Task due date has passed or if the Discussion has had no reply from a worker for 7 days causing the discussion to expire.
-9	RESULT_DOCUMENT_ALREADY_FILLED_OUT	The Document and/or Checklist Task has already been filled out.
-10	RESULT_CANCELLED	The Document and/or Checklist Task has been cancelled.
-11	RESULT_ALREADY_COMPLETED	The Document and/or Checklist Task has already been completed.
-14	RESULT_DOCUMENT_NO_LONGER_EXTERNAL	The Document template has been changed to no longer be Client Facing.
-15	RESULT_TASK_NO_LONGER_ASSIGNED_TO_INDIVIDUAL	The Document and/or Checklist Task has been reassigned to the worker. A Document or Checklist Task is mostly commonly reassigned t the Worker when: Stages are attempted to be completed out of order An Engage user rejects a document task/checklist task A Penelope user fills out the document in Penelope A task is cancelled in Penelope A Penelope user reassigns the document to themselves or another user An Engage user goes back to the document pin that’s already been completed A required question is under a Section or Group with a condition
-16	RESULT_TASK_CANCELLED	The Document and/or Checklist Task has been cancelled.
-17	RESULT_THREAD_NOT_FOUND	The Discussion has been deleted from Penelope.
-18	RESULT_CHECKLIST_CHILD_NOT_DOCTASK	A child task on a Checklist Task is not a Document If a user adds a non-Document Task to a Checklist Task that is to be completed by an Individual, they should delete the non-Document Task from the Checklist Task. Once that is done, the Engage user should be able to complete the Document.
-19	RESULT_INDIVIDUAL_NO_LONGER_THREAD_FOLLOWER	The Individual has been removed as a follower from a Discussion. Note: A user can also be removed as a follower from a Discussion if their email has been removed from their Individual Profile or their consents have been removed from their Message Settings.
-20	RESULT_INDIVIDUAL_CANNOT_ACCESS_THREAD	The Individual has been removed from the record to which the Discussion thread was added; For example, they are no longer a Service File member). The user can no longer access or add to the thread as they do not have access to the record which the discussion thread is attached to.
-21	RESULT_INDIVIDUAL_TOO_MANY_CONSECUTIVE_REPLIES	The Individual has replied 3 times to a Discussion prior to receiving a response from the Worker. The Individual must wait for a Worker to reply to their messages.
-22	RESULT_INDIVIDUAL_UNSUBSCRIBED	The Individual has unsubscribed from Engage communications through the Unsubscribe link on Engage emails.
-26	RESULT_SSL_REQUIRED	SSL has not been enabled.
-27	RESULT_INVALID_CHARS	Invalid character(s) were used in a response for a Document or Discussion the response cannot be saved at a database level.